Once you take your new phone out of the box, remove the protective plastic, and eagerly press the ON button to start the phone. Everything is perfect until you look and notice that “No Service” is written in the top-right corner of the screen. What began as a moment of exhilaration at getting the new gadget has now turned into a serious problem: you don't have access to the codes for two-factor authentication on an old phone, you cannot use a banking app, and your family is unable to reach you. Changing equipment should not be the cause of you losing the connection.
Step-by-Step Android eSIM Transfer Guide
Make sure you have an active Wi-Fi connection and access to the activation QR code received by email before transferring your account from one Android smartphone to another.
- Connect Both Devices to Wi-Fi
Required for profile setup>Before transferring the profile, make sure both old and new devices have adequate Wi-Fi network connections. - Remove eSIM from the old phone.
On your old device, go to Settings > Connections (or Network & Internet) > SIM Manager. Select your Lyca Mobile eSIM and click the Remove or Delete option. - Access SIM Manager on New Device
On the new smartphone, go to Settings > Connections > SIM Manager on Samsung devices (or Network & Internet > SIMs on Google Pixel and other Android devices). - Scan Your Activation QR Code
Press the Add SIM/ Add the mobile plan button and scan the Lyca Mobile QR code from your email. - Confirm & Activate
Follow the prompts on screen and download the network profile. Doing this will help you auto-register your new device to Lyca Mobile immediately.
Pair Your New Phone with a High-Speed Plan
| Plan | Data Allowance | Calls & SMS | Best For |
| National S Plan | 100 GB High-Speed 5G Data | 3,000 National Mins & SMS | Economy plan for daily usage. |
| National XL 300GB Plan | 300 GB High-Speed Data | Unlimited Calls & SMS | This plan is meant for users who stream a lot, practice tethering, and could be considered real power users. |
| National UL Bundle | Unlimited Home Data | Unlimited National Mins/SMS + International Mins | Ideal option for uninterrupted local browsing and international video calling from home. |
Pro-Tips for Android Device Switches
- Preserve Your QR Code: Save the email you used to activate the QR code or the PDF QR code in case you need to scan it later and switch or upgrade your phone.
- One Active Profile Rule: The QR code from your eSIM can only be active on one smartphone at the same time, so you will have to get rid of it from the old smartphone before you scan it on your new one.
- Portal SIM Swap: If you cannot find your original activation email, log in to your My Lyca Mobile account online and go to SIM Swap under the Account Manager section to have a new profile generated.