Acceptable Use Policy: The policy governing the use of the Products and Services by a Customer whether required by Lyca Mobile or the telecommunications operator of any Network that facilitates access to the Services. The Acceptable Use Policy is described in clause 6 below.
Account: The mobile telephone account registered or activated by a Customer that Lyca Mobile uses to provide the Products and Services and which keeps track of a Customer’s use of the Products and Services.
Agreement: These general terms and conditions, the User Guide accompanying the SIM Card, and the Charges published by Lyca Mobile from time to time, including any promotions or special offers.
Charges: The tariffs applicable from time to time for the use of the Services, including any connection fees, promotions or special offers. The current tariffs are available at http://www.lycamobile.at.
Customer: Any individual, company or partnership that registers their personal details or activates an Account with Lyca Mobile. In these general terms and conditions, the Customer is sometimes referred to as “you” or “your”.
Customer Services Department: The department of Lyca Mobile that you may contact for any enquiries about the Products or Services. You may contact the Customer Services Department in several ways:

a) dial 322 from a Lyca Mobile Account,

b) dial 0123 00 83 22 from any other telephone (local call charges apply),

c) dial +43 123 00 83 22 from any other telephone while abroad (international roaming charges apply),

d) visit the website of Lyca Mobile at www.lycamobile.at (click on the “Contact Us” tab),

e) e-mail the Customer Services Department at cs@lycamobile.at, or

f) write to Customer Services Department at the address listed in clause 1.7 below.

Lyca Mobile: Lyca Mobile Europe Limited (Company Number 09385794) with its registered office located at 3rd Floor, Walbrook Building, 195 Marsh Wall, London E14 9SG, England. In these general terms and conditions, Lyca Mobile is sometimes referred to as “we”, “us” or “our”.
Network: The telecommunications networks used by Lyca Mobile to provide the Services to you.
Personal Data: The personal information that you provide to Lyca Mobile or that Lyca Mobile generates, collects, uses, processes and stores about you while providing the Services. These are: name, address, date of birth, mobile telephone number, academic degrees, occupation (“Master Data”), call data records including Traffic Data and geographical position data (“Location Data”), top-up records, credit card or debit card details, billing records, voice mail recordings, copies of e-mails including your e-mail address, and records of Customer Services Department enquiries made by you.
Privacy Policy: The policy that describes how Lyca Mobile generates, collects, uses, processes and stores your Personal Data. The current Privacy Policy is available at http://www.lycamobile.at.
Products: The Lyca Mobile SIM Card, Multi-Purpose Voucher and any other products offered by Lyca Mobile, including promotional offers.
Roaming Services: The mobile telephone services that you use when travelling outside Austria.
Services: The mobile telephone services that Lyca Mobile provides to you via the use of a Lyca Mobile SIM Card pre-activated with a Multi-Purpose Voucher or topped-up with a Multi-Purpose Voucher including: access to the European Emergency Number (112), voice calling, messaging and data services, voicemail, calling line identification presentation (CLIP), calling line identification restriction (CLIR), Top-Up Services, Roaming Services, Account balance transfer services and the services provided by the Customer Services Department.
SIM Card: The prepaid, pre-activated card that allows you to access and use the Services by inserting the SIM Card into a compatible GSM mobile telephone.
TKG: The Austrian Telecommunications Act 2003.
Top-Up Services: The services you may use to add credit to the balance of your Account, including Automated Teller Machines (ATMs), the Multi-Purpose Voucher, Online Top-Up and Auto Top-Up.
Multi-Purpose Voucher: A multifunctional voucher (whether in physical or electronic form) that allows you to access and use the various Services and other Products offered by Lyca Mobile by redeeming the face value.
User Guide: The guide or documentation supplied with your SIM Card which explains how you may access and use the Services.