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Under our terms and conditions Lycamobile has the right to restrict or prevent access to certain websites and services over its network. At present Lycamobile does not allow the use of Lebara Talk over the Lycamobile data network. This will not prevent you from accessing such services via any available WiFi connection.

Yes. We have made it simple for you to transfer your number.

To transfer your existing number to Lycamobile network:

Fill in the number porting form available here and send it to cs@lycamobile.at or post it at:

Hastings Telecommunications & Services GmbH

Strozzigasse 10/2

1080 Wien

Austria

Once we have received your request, it usually takes 3 working days to transfer your number.

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping. If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login. If not please call our Customer Services team on 0123008322 and they will be happy to help you.

You can purchase Lycamobile SIM & Top-up vouchers at various locations