FAQ

Using Lycamobile is simple, just click below for more information.

How can I receive texts with Lycamobile offers and promotions?

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Can I use VoIP Services on my Lycamobile?

Under our terms and conditions Lycamobile has the right to restrict or prevent access to certain websites and services over its network. At present Lycamobile does not allow the use of Lebara Talk over the Lycamobile data network. This will not prevent you from accessing such services via any available WiFi connection.

Can I keep / transfer my existing mobile number?

Yes. We have made it simple for you to transfer your number.

To transfer your existing number to Lycamobile network:

Fill in the number porting form available here and send it to cs@lycamobile.at or post it at:

Hastings Telecommunications & Services GmbH
Strozzigasse 10/2
1080 Wien
Austria

Once we have received your request, it usually takes 3 working days to transfer your number.

Forgotten PIN / PUK Codes

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping. If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login. If not please call our Customer Services team on 0123008322 and they will be happy to help you.

Where can I buy a Lycamobile SIM or Top-up My Balance?

You can purchase Lycamobile SIM & Top-up vouchers at various locations

What is My Lycamobile?

My Lycamobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Log in or register now for My Lycamobile.

Where can I find my Lycamobile number?

Once you’ve inserted your new Lycamobile-SIM, you can view the number by dialling *232#. The number will also be available on the SIM packaging.

Do calls have a connection charge?

Yes. A connection fee of € 0.10 applies to each call. This does not apply in the case of roaming.

Are there any monthly or hidden charges?

No, never.

Why is there a flashing envelope on my mobile?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

How can I contact Lycamobile?

Visit our Contact Us page for full details of the ways you can get in touch with us .

How do I make an International call with Lycamobile?

When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a “+”.

Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.

How do I send a text message from the Austria to another country with Lycamobile?

Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a “+”.

What mobile handsets can I use with Lycamobile?

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services on 0123008322 if you are unsure about your handset.

I have not used my Lycamobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 12 months. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact customer services on 0123008322 as quickly as possible and one of our advisors will help you.

Can I send Premium SMS and make Premium Calls using Lycamobile?

No, we do not offer Premium SMS or Premium Calling as part of our product offering.

How do I access my voicemail? Is it free?

Your Lycamobile Voicemail service has been automatically activated.
To access your voicemail from your Lycamobile in Austria dial 221. Calls to access the voicemail are absolutely free.

How do I set up Auto top-up?

Auto top-up is is the best way to always stay connected to your friends and family without running out of credit.
To set up Auto top-up, you need to:
Log on to My Lycamobile.
Do a top-up using your debit or credit card.
While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from €10,€20, €30 or €50 for your top-up.
When your credit falls below your minimum level, your phone will automatically be topped-up

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