FAQ

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.

Yes. We have made it simple for you to transfer your number.

To transfer your existing number to Lyca Mobile network:

Fill in the number porting form available here and send it to cs@lycamobile.at or post it at:

Lyca Mobile GmbH
Altmannsdorferstraße 89/13
1120 Wien
Austria

Once we have received your request, it usually takes 3 working days to transfer your number.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping. If you have already joined My Lyca Mobile you can also find your PUK code displayed there – click here to login. If not please call our Customer Services team on 0123008322 and they will be happy to help you.

You can purchase Lyca Mobile SIM & Top-up vouchers at various locations

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Log in or register now for My Lyca Mobile.

Once you’ve inserted your new Lyca Mobile-SIM, you can view the number by dialling *232#. The number will also be available on the SIM packaging.

Yes. A connection fee of 12ct applies to each call. This does not apply in the case of roaming.

No, never.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Visit our Contact Us page for full details of the ways you can get in touch with us .

Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number. Instead of a 00 you can also use a “+”.

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our Customer Services on 0123008322 if you are unsure about your handset.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 4 months. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Please contact customer services on 0123008322 as quickly as possible and one of our advisors will help you.

No, we do not offer Premium SMS or Premium Calling as part of our product offering.

Your Lyca Mobile Voicemail service has been automatically activated.
To access your voicemail from your Lyca Mobile in Austria dial 221. Calls to access the voicemail are absolutely free.

Auto top-up is is the best way to always stay connected to your friends and family without running out of credit.
To set up Auto top-up, you need to:
Log on to My Lyca Mobile.
Do a top-up using your debit or credit card.
While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from €10,€20, €30 or €50 for your top-up.
When your credit falls below your minimum level, your phone will automatically be topped-up